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Equality and Diversity

About Leicester and Leicestershire

Leicester is one of the most ethnically diverse cities in the UK. Residents hail from more than 50 countries around the world and the city is home to the largest proportion of British Indians in the UK. There are 190 places of worship, serving over 40 religious faiths and denominations. Our volunteers reflect the cultural diversity of the city, meaning we can assist most clients in their primary language.

The City of Leicester also has high instances of poverty and disadvantage, with one quarter or children and 1 in 3 older people living in areas of high income deprivation. 55% of our clients in Leicester city report that they are disabled or have a long-term health condition, compared with 17% of the general population.

The population of Leicestershire county, on the other hand, is mostly white British and more affluent. However, there are pockets of deprivation and poverty across the county, which consists largely of rural communities spread over a wide geographical area. The proportion of older people is slightly higher in Leicestershire than in England as a whole.

We stand for equality

The Equality Act 2010 protects everybody from discrimination based on race, sexual orientation, sex, age, religion or belief, disability (including mental health), gender reassignment, marital/civil partnership status, pregnancy and maternity.

Citizens Advice uses an approach to equality based on the Universal Declaration of Human Rights. We believe that our common humanity makes us equal in worth, dignity and rights.

This means that as well as the above we also stand up for equality for people facing social exclusion, poverty, rural isolation, class prejudice and prison. We seek to engage and empower people with direct experience of the issues we advise on.

  • We challenge discrimination through advice
  • We champion equality through research and campaigns
  • We value diversity as an employer and volunteer agency

Equality Strategy

Read more about the Citizens Advice Equality Strategy for 2015 – 2020.