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Advice in Leicestershire

Telephone advice

The Adviceline is charged at the local rate from landlines and mobiles.

Leicester City Callers call 0300 330 1025

Leicestershire County Callers call 0300 3302 111

9.00 – 4.30, Monday to Friday

We may be able to solve your problem over the phone, or we will make you an appointment for advice at your local branch or outreach.


Drop-in advice

You can turn up at for a drop-in advice appointment on any issue in Blaby, Coalville, Market Harborough, Hinckley, Melton Mowbray and Oadby & Wigston. Check your local branch page for opening times and drop-in locations. You can also find information about local outreach venues.

PLEASE NOTE: General advice at Leicester city branch is by appointment only. If you live in Leicester, please call the Adviceline to make an appointment (see above).

A drop-in service is available at Leicester City for people in an emergency situation: eviction, court action, homelessness, no food or fuel, or abuse.

For advice services in Charnwood please contact Citizens Advice Charnwood.



Outreach advice

We give advice at outreach venues for people who find it difficult travel to a branch. Outreach appointments are by appointment only. Check your local branch page to find out about outreach venues.

Email advice

We can give advice by email. Fill in the email advice contact form and an advisor will be in touch soon.

Specialist advice services

As well as general advice on a range of day-to-day issues, we also run specialist advice services for people facing more complex problems.

Europe Direct Information Centre

0116 326 6 326

We provide information about Europe and the EU for people who live in East Midlands (South) – Leicestershire, Rutland and Northamptonshire.

Macmillan Welfare Benefits

0300 456 8400

Citizens Advice and Macmillan Cancer Support are working together to provide welfare benefits advice to people affected by cancer.

Mesothelioma Advice

0800 169 2409

Benefits advice and compensation support for people with asbestos cancer, delivered in partnership with Mesothelioma UK.

Money Advice

0116 464 7239

Specialised debt and money advice service, supported by The Money Advice Service.

Pension Wise

0800 134 3944

Free and impartial government service about the different ways you can take money from your pension.