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Leicester city branch

Getting advice in Leicester city

Our Leicester City Service is able to provide advice on the following issues noted below.

  • Welfare Benefits
  • Debt
  • Housing
  • Employment
  • Community Care
  • Immigration
  • Family Issues

Call 0300 330 1025 (9am – 4.30pm Monday to Friday) to get information over the phone or email. Reasonable adjustments will be made for people with disabilities and for those with communication difficulties.

If you come in to our Leicester branch without an appointment we can only help you at that time if you are:

  • Homeless/threatened homeless
  • Dependent on substances
  • A Victim of domestic abuse
  • Have no fuel/money/fuel
  • Have a serious issue, including an impending deadline or bailiffs due

If you are not in any of these situations you will be asked to call the helpline or email the service.

You can drop-in for use of the public computers and warm phones at York House.

1st Floor, Leicester City Council Customer Service Centre
91 Granby Street
Leicester
LE1 6FB

Your advice service needs you!

We need volunteers to help people to solve their problems in Leicester city. Find out about volunteer vacancies and how to apply.

Outreach services in Leicester city

Please note all outreach services are by appointment only. Call 0300 330 1025 for support and if appropriate an appointment.

Braunstone & Rowley Fields

Brite Centre
Braunstone Avenue
LE3 1LE

Monday: 9.30am – 4.30pm

Beaumont Leys

Beaumont Leys Library
Beaumont Way
LE4 1DS

Tuesday: 9.30am – 4.30pm

Rushey Mead

Belgrave Library
Cossington Street
LE4 6JD

Monday: 10am – 5pm

Charnwood & Coleman

Barnabas Library
2 French Road
LE5 4AH

Tuesday: 9.30am – 4.30pm

New Parks

New Parks Library
321 Aikman Avenue
LE3 9PW

Wednesday: 10am – 5pm

Spinney Hills

St Matthews Centre
10 Malabar Road
LE1 2PD

Wednesday: 9.30am – 4.30pm

Highfields

Afro-Caribbean Centre
Maidstone Road
LE2 0UA

Thursday: 9.30am – 4.30pm

Eyres Monsell

Pork Pie Library
Southfields Drive (Pork Pie Island)
LE2 6QS

Thursday: 9.30am – 4.30pm

Humberstone & Hamilton

Hamilton Library
20 Maidenwell Avenue
LE5 1BL

Friday: 10am – 5pm