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Your advice service needs you!

Could you help your community to solve their problems? Find out about current volunteer vacancies across Leicestershire or go straight to our Volunteer Application Form.

About volunteering

Our volunteers are as diverse as the community we serve. They are retired, students and people looking to get into work. They come from all sorts of backgrounds and help with everything we do, from giving advice to fundraising, admin, reception and campaigns. Volunteer Diversity Monitoring Form.

There is more general information about volunteering with us on the National Citizens Advice website.

Watch a video to find out more about the people who make Citizens Advice

You can also read testimonials from Citizens Advice LeicesterShire volunteers.

Could you join us?

Citizens Advice LeicesterShire is supported by around 170 volunteers, in a wide variety of roles.

We are looking for these volunteer roles:

  • Trained advisor
  • Telephone assessor
  • Receptionist
  • Administrator
  • Fundraiser
  • Campaigns assistant

Take a quiz to find out where you could fit in…

The benefits of volunteering

Not only do our volunteers give up their time to help their community, they also benefit from their experience of working with us.

Volunteers get involved in their community, make new friends and gain confidence. Retired volunteers believe it keeps them mentally active and 9 in 10 unemployed volunteers say it helps them move into employment or education.

All Citizens Advice volunteers receive free and comprehensive training, develop new skills and increase knowledge of a range of issues.

This training is highly respected among employers and many volunteers have used their time with us as a springboard into paid employment. We also work with the Department for Work and Pensions to deliver work experience placements for jobseekers. In 2016 – 2017, 40 of our volunteers left to start a job.

If you are a law student and train as an adviser, you can get up to six months off your solicitor training contracts.

Becoming a volunteer

To volunteer with Citizens Advice LeicesterShire you need to be open-minded and non-judgemental. You also need to be able to listen, learn and work as part of a team.

We need you to commit to a minimum of 6 hours per week, for at least 6 – 12 months after training, and attend monthly team meetings.

You will not need to undergo a DBS check  to volunteer, however we do ask for two references. These do not have to be from employers, personal references are acceptable. Please provide contact details for your referees on the application form so that we can contact them.

Volunteer training will take place in your local branch. Travel expenses are paid for training from anywhere in Leicestershire.

Find out more about volunteer training.

Contact us

If you are interested in volunteering, please fill in the Volunteer Application Form.

Volunteer Diversity Monitoring Form

If you have any questions about volunteering with Citizens Advice LeicesterShire, please contact our training team