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Volunteer

Our volunteers are as diverse as the community we serve. They are retired, students and people looking to get into work. They come from all sorts of backgrounds and help with everything we do, from giving advice to fundraising, admin, reception and campaigns.

Watch a video to find out more about the people who make Citizens Advice

You can also read case studies and testimonials from Citizens Advice LeicesterShire volunteers.

Could you join us?

Citizens Advice LeicesterShire is supported by around 230 volunteers, in a wide variety of roles.

We are looking for these volunteer roles:

  • Trained advisor
  • Telephone assessor
  • Receptionist
  • Administrator
  • Fundraiser
  • Campaigns assistant

Take a quiz to find out where you could fit in…

The benefits of volunteering

Not only do our volunteers give up their time to help their community, they also benefit from their experience of working with us.

Volunteers get involved in their community, make new friends and gain confidence. Retired volunteers believe it keeps them mentally active and 9 in 10 unemployed volunteers say it helps them move into employment or education.

All Citizens Advice volunteers receive free and comprehensive training, develop new skills and increase knowledge of a range of issues.

Find out more about volunteer training.

This training is highly respected among employers and many volunteers have used their time with us as a springboard into paid employment. We also work with the Department for Work and Pensions to deliver work experience placements for jobseekers. In 2016 – 2017, 40 of our volunteers left to start a job.

If you are a law student and train as an adviser, you can get up to six months off your solicitor training contracts.

Becoming a volunteer

To volunteer with Citizens Advice LeicesterShire you need to be open-minded and non-judgemental. You also need to be able to listen, learn and work as part of a team.

We need you to commit to a minimum of 6 hours per week, for at least 6 – 12 months after training, and attend monthly team meetings.

You will not need to undergo a DBS check  to volunteer, however we do ask for two references. These do not have to be from employers, personal references are acceptable. Please provide contact details for your referees on the application form so that we can contact them.

All volunteer training takes place at our Leicester city branch. Travel expenses are paid for training from anywhere in Leicestershire.

Find out more about Citizens Advice LeicesterShire volunteer training.

Contact us

If you are interested in volunteering, please fill in your contact details below.

Citizens Advice Leicestershire processes information provided on-line, which includes your personal information, and stores this securely on a shared electronic management system accessed by members of the Citizens Advice Service. Personal information is any information which can identify you. e.g. name, address, date of birth etc. By completing and submitting this online form, you are providing consent for your personal information to be stored. If you do not wish your details to be held, please contact our telephone service on 0300 330 1025 or drop-in to your nearest Citizens Advice for advice during the opening hours shown on this website.

After we have received your expression of interest we will contact you to invite you to an information session.

If you have any questions about volunteering with Citizens Advice LeicesterShire, please contact our training team.

Tel: 01445 818443 or training.admin@citizensadviceleicestershire.org.