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Volunteer training

All Citizens Advice volunteers receive free, comprehensive training for their role and ongoing personal development. The training you receive can be tailored to your individual needs, depending on your previous experience and your volunteer role.

The first session is an initial induction which looks at the following

  • Aims and principles of Citizens Advice
  • Working with clients
  • Research and campaigns
  • Introduction to internal systems
  • A training plan for your role
  • Learning journals
  • Access to websites
  • Confidentiality
  • Data protection

Our training is all currently carried out remotely as a mixture of directed self-study and virtual face-to-face sessions. You will attend observation sessions, where you will listen in to client interviews. There may also be group training sessions to attend.