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Volunteer training

All Citizens Advice volunteers receive free, comprehensive training for their role. The training you receive can be varied, depending on your previous experience and your volunteer role.

The first session is an initial induction, covering:

  • Aims and principles of Citizens Advice
  • Working with clients
  • Research and campaigns
  • Introduction to internal systems
  • A training plan for your role
  • Learning journals
  • Access to websites
  • Confidentiality
  • Data protection

We use computer-based learning, such as bitesizes, e-learning and self study packs. You will attend observation sessions, where you will be sitting in or listening to client interviews. There may also be group training sessions to attend.