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20 February 2018: Leicester City branch is moving to Granby Street in February 2018

Citizens Advice LeicesterShire’s City branch is moving on 26 February 2018.

From this date, anyone with an emergency enquiry (eviction, court action, homelessness, no food, no utilities or abuse) will need to go to 1st Floor, Leicester City Council Customer Service Centre, York House, 91 Granby Street, LE1 6FB.

Booked appointments will continue to be held at 3rd Floor, 60 Charles Street, LE1 1FB, until further notice.

General (i.e. non-emergency) advice in Leicester is by appointment only. Clients can the get information they need over the phone or make an appointment by calling 0300 330 1025.

Drop-in advice is available for clients facing emergency situations such as: eviction, court action, homelessness, no food, no utilities and abuse.

Clients are advised to check our website for updates to this information.

Richard Evans, Chief Executive of Citizens Advice LeicesterShire, said:

“We are delighted to be moving into to Leicester City Council’s Customer Service Centre, a fully accessible, central building that will make it easier for our clients to get advice.

“Sharing office space with the City Council is very positive as clients will benefit from our closer proximity to the other services they use.

“I would like to thank Leicester City Council for agreeing and recognising the benefits of this move.

“I look forward to this exciting new chapter and forging closer working relationships with our Council colleagues for the benefit of our clients.”

City Mayor Peter Soulsby added:

“We recently bought the York House premises for our customer service centre, securing its long-term future as a council base.

“This also gives us the option to invest in services in the building, and bringing in partners, like Citizen’s Advice, is an ideal way to do that.

“It makes perfect sense for these services to be located in the same place and I am very pleased that we were able to help out by providing this location.”