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Contact us

There are a number of ways to contact Citizens Advice LeicesterShire, depending on the nature of your enquiry:

For advice

Online advice

Try Citizens Advice’s self-help website for comprehensive and up-to-date information on day-to-day issues.

Telephone advice

Call the Adviceline to get information or make an appointment for full advice by telephone.

Tel: 0808 2787970 if you live in Leicester City or 0808 2787854 if you live in Leicestershire (9.00 – 4.30, Monday to Friday)

Advice appointments

Due to Covid-19 restrictions, we are not currently offering face-to-face advice services at our branches. However, we can offer a face-to-face video appointment via Attend Anywhere. Please contact us by telephone first to discuss your issue.

Email advice

Fill in the contact form for advice by email.

Specialist advice

Debt Advice

Advice on debt and money issues for Leicestershire county residents.

Tel: 0116 4647239

Macmillan Advice

Benefits advice and support for people who have been diagnosed with cancer and their families.

Tel: 0300 4568400

Mesothelioma Advice

Benefits and compensation advice and support for people with asbestos cancer and their families.

Tel: 0800 1692409

Pension wise

Advice for over-50s about ways to take money from your pension.

Tel: 0808 1467709

Feedback and complaints

Feedback is very useful for us, as it tells what we are doing well, as well as letting us know where we could improve our service.

If you would like to comment on our service, please fill in the feedback form below.

If you have a complaint, please download our Complaints Leaflet. This will explain what steps you can take to raise a complaint with us.

Citizens Advice Leicestershire processes information provided on-line, which includes your personal information, and stores this securely on a shared electronic management system accessed by members of the Citizens Advice Service. Personal information is any information which can identify you. e.g. name, address, date of birth etc. By completing and submitting this online form, you are providing consent for your personal information to be stored. If you do not wish your details to be held, please contact our telephone service on 0808 2787970 if you live in the City or 0808 2787854 if you live in the County.