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Help to Claim

Do you need help to make a new Universal Credit claim?

At Citizens Advice LeicesterShire we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Our trained advisers can help you to:

  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Understand what Universal Credit will mean for you


If you’re not sure what help you need just get in touch with us and we can work out how we can support you.  

Citizens Advice Leicestershire processes information provided on-line, which includes your personal information, and stores this securely on a shared electronic management system accessed by members of the Citizens Advice Service. Personal information is any information which can identify you. e.g. name, address, date of birth etc. By completing and submitting this online form, you are providing consent for your personal information to be stored. If you do not wish your details to be held, please contact our telephone service on 0808 2787854. Special category data includes the following: personal data revealing racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; data concerning health; data concerning a sexual orientation. You may submit this form without consenting to special category data being stored, but this may affect our ability to provide you with the most appropriate advice possible.


Or alternatively:


Freephone 0800 144 8 444



Available at


You can also get a referral to Help to Claim from your local Council or Jobcentre Plus.

You can find more information on Universal Credit on our advice pages.

If you’re a local organisation working with people who need to help to claim Universal Credit get in touch with us at for more information on how you can signpost or refer people to our service.