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Annual Reports

Making a difference in local communities

Every year, Citizens Advice LeicesterShire helps thousands of local people find a way forward with the problems they face. We provide free, confidential, and impartial advice on a huge range of issues.

This page shows the positive impact we have in our communities. You can see key highlights from our work and read our detailed reports, which include our independently audited accounts, showing how we use our resources effectively.

An infographic showing our impact statistics for 2024-2025. A full description of the data is provided in the caption below.
Our 2024-2025 Impact in Numbers: We're thrilled to share the positive results of our work! Financial Help: £3,036,031 in debts written off and £14,367,019 in income gained for our community. People Supported: We helped 16,557 people (7% disabled, 45% with a long-term health condition). Services Provided: We delivered 31,309 advice sessions and carried out 56,012 activities. Issues Handled: We managed 74,527 issues, including 36,365 benefit issues and 12,007 debt issues. Website Visits: Our City website received 223,355 hits and our County website received 338,817 hits.

Our Impact and Audited Accounts Reports

For a full picture of our work, our achievements, and how we manage our finances, please read our combined Impact and Audited Accounts Reports.

These documents bring together stories of how we’ve helped, key statistics about our services, and our independently audited financial statements for the year.

Latest report:

Impact and Audited Accounts Report 2024/25

Previous reports:

Impact and Audited Accounts Report 2023/24

Coming soon

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