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Get advice

If you can’t find the advice you need on our website, need something explained or want to book an appointment, please email or ring one of our freephone numbers:

0808 2787970 (Leicester residents)

0808 2787854 (Leicestershire residents)

Lines are open 9am – 4.30pm Monday to Friday and calls are free from both landlines and mobiles.

We often have high volumes of calls, but the lines are quieter before 10am and after 3.30pm.

Contact us for email advice here.

We help people like Anya everyday.

Anya* is single and living in private rented accommodation. She recently left her nursing job due to ill health.

Anya is claiming Universal Credit, however her income information was incorrect so the amount she was receiving was more than £500 per month lower than her entitlement. She was in the process of correcting the mistake, however was starting to feel overwhelmed by the cost of food and energy bills, while also struggling to pay off debts. The situation was impacting on her mental health.

Citizens Advice LeicesterShire’s adviser explored the client’s situation and identified that Anya may also be eligible for PIP, Council Tax Reduction and a Household Support Fund grant. 

Anya was given vouchers for food and fuel, ensuring that her immediate needs were met. She was also awarded £34 per week in Council Tax Reduction. She has made an application for PIP and has now resolved the issue with her Universal Credit, increasing her monthly income. She continues to receive support with debt, which will stabilise her situation in the longer term. Addressing these issues has contributed to her feeling less stress and anxiety.

*name and identifying information has been changed.

Support for domestic violence

If there is an emergency, or you or someone else is in a dangerous situation, call the police on 999.

Local support in Leicester and Leicestershire is provided by Freeva:

Helpline: 0808 80 200 28

Find out about other sources of support.

Specialist advice

Debt Advice: 0116 4647239

Specialist debt advice.

Help to Claim0800 1448444

Help for anyone to claim Universal Credit

Macmillan Advice: 0300 4568400

Benefits advice for people who have been diagnosed with cancer and their families or carers.

EMSTN Advice 

Advice for people with Sickle Cell or Thalassaemia – including patients and their families. 

Multiply Budgeting Advice 

Budgeting advice for clients who live in Leicestershire, aged over 19 without a level 2 maths qualification.

Leicestershire Energy Support

Energy support available for Leicestershire County residents at risk of or in fuel poverty to help reduce energy bills.

Pension Wise: 0800 1383944

Advice for over-50s about ways to take money from your pension

Consumer Advice: 03454 040506


Citizens Advice LeicesterShire is an independent local charity serving the communities of Leicester and Leicestershire.

During 2020 – 21, our trained advisers supported 31,715 local people to solve their problems.

We are continuing to provide advice and information by telephone and email. We’re here for everyone.

Please consider supporting our local advice services. You can donate here:


Thank you to our funders and supporters