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Get advice

All our advice services are currently being delivered over the phone or online.

If you can’t find the advice you need on our website please email or call our freephone numbers:

0808 2787970 (Leicester residents)

0808 2787854 (Leicestershire residents)

Lines are open 9am – 4.30pm Monday to Friday.

The Adviceline is a free telephone number from landlines and mobiles.

Support for domestic violence

If there is an emergency, or you or someone else is in a dangerous situation, call the police on 999.

Local support in Leicester and Leicestershire is provided by Freeva:

Helpline: 0808 80 200 28

Find out about other sources of support.

Specialist advice

Debt Advice: 0116 4647239

Specialist debt advice.

Help to Claim0800 1448444

Help for anyone to claim Universal Credit

Macmillan Advice: 0300 4568400

Benefits advice for people who have been diagnosed with cancer and their families or carers.

Mesothelioma Advice: 0800 169 2409

Benefits and compensation advice for people with asbestos cancer and their families or carers

Pension Wise: 0800 1383944

Advice for over-50s about ways to take money from your pension

Consumer Advice: 03454 040506


Citizens Advice LeicesterShire is an independent local charity serving the communities of Leicester and Leicestershire.

During 2020 – 21, our trained advisers supported 26,870 local people to solve their problems.

We are continuing to provide advice and information by telephone and email. We’re here for everyone.

Please consider supporting our local advice services. You can donate here:


Thank you to our funders and supporters