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If you can’t find the advice you need on our website, need something explained or want to book an appointment, please email or ring one of our freephone numbers:
0808 2787970 (Leicester residents)
0808 2787854 (Leicestershire residents)
Lines are open 9am – 4.30pm Monday to Friday and calls are free from both landlines and mobiles.
We often have high volumes of calls, but the lines are quieter before 10am and after 3.30pm.
Contact us for email advice here.
We help people like Anya everyday.
Anya* is single and living in private rented accommodation. She recently left her nursing job due to ill health.
Anya is claiming Universal Credit, however her income information was incorrect so the amount she was receiving was more than £500 per month lower than her entitlement. She was in the process of correcting the mistake, however was starting to feel overwhelmed by the cost of food and energy bills, while also struggling to pay off debts. The situation was impacting on her mental health.
Citizens Advice LeicesterShire’s adviser explored the client’s situation and identified that Anya may also be eligible for PIP, Council Tax Reduction and a Household Support Fund grant.
Anya was given vouchers for food and fuel, ensuring that her immediate needs were met. She was also awarded £34 per week in Council Tax Reduction. She has made an application for PIP and has now resolved the issue with her Universal Credit, increasing her monthly income. She continues to receive support with debt, which will stabilise her situation in the longer term. Addressing these issues has contributed to her feeling less stress and anxiety.
*name and identifying information has been changed.
Support for domestic violence
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Help for anyone to claim Universal Credit
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Citizens Advice LeicesterShire is an independent local charity serving the communities of Leicester and Leicestershire.
During 2020 – 21, our trained advisers supported 31,715 local people to solve their problems.
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