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Get Advice in Leicester

How can we help?

Our commitment to you

We are here to help you find a way forward. Our services are accessible, independent, confidential and impartial. Our Customer Charter sets out what you can expect from us, what we ask of you in return, and how together we can deliver a service that is respectful, effective and fair.

Get instant advice online

The national Citizens Advice website has up-to-date information that can often answer your query straight away, saving you the need to call.

Call our free phone line

Call Adviceline 0808 278 7970 if you live in Leicester City.

Adviceline is available 9am to 4.30pm, Monday to Friday. It’s not available on public holidays.

Email us

If your issue is not urgent, you can contact us for advice by email.

Request advice by email >

Advice appointments

Primarily, we offer telephone appointments but if you need to speak to our Advisers face to face or via video, this is possible too. Please contact us by telephone first to discuss your issue – 0808 278 7970.

If you want to drop in

We don’t offer drop-ins in our office unless you’re facing an emergency such as immediate eviction, court action, actual homelessness, no food/fuel or abuse.

Where to find us

Here’s our address if you need to get to your pre-booked face to face appoinment:

York House
Granby St
Leicester
LE1 6FB

Specialist advice services

As well as general advice on a range of day-to-day issues, we also run specialist advice services.

If you’re making a new claim, you can contact our Help to Claim service for help with the claiming process – from making an application to getting your first payment:

 

Learn more about the ways our Help to Claim team can help you. >

Our Leicestershire Energy Support Adviser can help you in many ways if you’re struggling to pay your energy bills.

You can contact our consumer service if you have a consumer issue like broken or faulty goods, or problems with energy, water or post. You can:

The consumer service can advise you and pass complaints to Trading Standards.

Learn more about the ways our consumer service team can help you. >

Pension Wise is a free and impartial government service about the different ways you can take money from your pension. You can:

  • call our helpline, 0800 138 3944, to book an appointment – it’s available 8am – 6.30pm, Monday to Friday
 

Citizens Advice aand East Midlands Sickle Cell & Thalassaemia Network (EMSTN) are working together to provide advice on a range of social welfare issues. You can:

 

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