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Privacy and cookies

How we look after the information you give us

We collect and store personal information from you to:

  • give you the right advice
  • find your details if you need another service
  • share with our partners so they can help you – we will always ask you first
  • inform our research and campaigns
  • share with funders to show the impact of the work we do
  • find your details however you contact us

When we ask for personal information, we promise to:

  • make sure you know why we  need it and how it will be used
  • let you decide what you want to tell us
  • consider how use of your data might affect you, and ask your consent when needed

When we use your information, we will:

  • keep it safe and make sure that no one sees it who should not
  • take it very seriously if your information is not used properly or kept safe
  • follow data protection laws that protect how information about you is used
  • not share information without your permission, unless required to do so by law or it is the right and necessary thing to do
  • not sell your personal information to commercial organisations for our gain

Your rights:

You can find out if we hold any personal information about you by making a request to us. If we do hold information about you, you can request we:

  • give you a description of it
  • tell you why we are holding it and how we are using it
  • tell you who could see it
  • give you a copy of the information we hold about you
  • delete, or stop using your data, if you ask us to
  • update or change your information
  • let you move your data elsewhere or from elsewhere to us

Find out more about our privacy and cookies policies.

If you wish to make a request regards data held about you please contact us