Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”.

By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard.

We demonstrate and uphold our values, “We Care, We Help, We Excel, We Challenge”, to achieve positive outcomes for the people we help.

Our Customer Charter sets out what you can expect from us, what we ask of you in return, and how together we can deliver a service that is respectful, effective and fair.

In 2024/25 we supported over 31,000 people across Leicester and Leicestershire, securing them over £14 million in additional income.