HR Support for Employers
Part of the WERK: From Friction to Flow programme
Expert HR support when you need it -and the diagnosis to make it count.
When people issues escalate, you need experienced, impartial HR support quickly. We provide exactly that -without retainer commitments, without jargon, and without the cost of a full-time HR function.
If you’re already dealing with a specific issue, our HR support is available immediately as a standalone service. If you’re noticing recurring people problems -the same types of conflict, the same management challenges, the same exits – the WERK Methodology can help you understand what’s driving them before they escalate further.
Because the most expensive HR problem is the one that keeps coming back.
Stage 1
Friction Finder Session
WERK orientation
Stage 2
Workplace Friction Index
WERK diagnostic
Stage 3 HR Support
YOU ARE HERE
Here when you need us.
HR Support That Works for You
- No retainer or membership
- Transparent, fair pricing that reflects the budget you have
- Expert advice when you need it
- Support rooted in community impact
Whether it’s a quick phone call to check how to handle a tricky absence, a health check on your existing HR processes, or tailored guidance to implement new employment law changes, our team is here when you need us.
Pay As You Go – Affordable and Flexible
Our pay‑as‑you‑go model means you only pay for the support you use. This makes our services cost‑effective and adaptable, giving you the freedom to access expert HR advice without long‑term commitments.
Why Choose Us?
- Affordable, flexible model – pay only for what you use, no retainer or membership.
- Expert HR support, tailored for SMEs – practical, jargon‑free advice you can act on immediately.
- Scalable expertise for larger organisations – whether you need specialist input on complex HR projects, independent mediation, or extra capacity for your in‑house team, we provide trusted support that integrates seamlessly with your existing structures.
- Social impact built in – every service you purchase helps fund Citizens Advice Leicestershire’s free advice for local people facing housing, employment, and financial challenges.
- Future‑proof compliance – we stay ahead of employment law changes, including the Employment Rights Bill, so you don’t have to.
Your HR needs get solved, and your community gets stronger.
Preparing for the Employment Rights Act
With the Employment Rights Act changes on the horizon, HR teams and line managers will need to implement new requirements. For smaller businesses, this can feel overwhelming – especially when resources and expertise are limited.
That’s where we step in. We’ll help you:
- Understand the changes and what they mean for your business
- Update policies and procedures to stay compliant
- Support line managers in applying new rules confidently
- Reduce risk and ensure your workforce is protected
Reasonable Adjustments
Want to be an inclusive employer but feel unsure about how to make reasonable adjustments?
Citizens Advice LeicesterShire is proud to be a disability confident employer and our specialist Wellbeing and Inclusion Practitioner is available to support you. Let us help to build understanding and confidence across your organisation.
- Reasonable adjustments training – practical, law informed guidance on your duties under the Equality Act, using real examples to build confident, consistent practice
- Reasonable adjustments facilitation – impartial supported meetings to help employers and employees reach workable, documented outcomes together
- Equality and inclusion training – interactive sessions on a wide range of topics that can be tailored to your needs, including neurodiversity, disability awareness and accessibility
- Inclusive culture development – support to embed inclusion beyond policy, using real examples and open conversation to shift how your organisation thinks and behaves day to day
How Can We Help?
- HR advice at the end of a line – quick, clear answers when you need reassurance
- Policy reviews and updates – keep your documents compliant and up to date
- Policy drafting – tailored policies written for your organisation
- Line manager training – practical guidance to help managers apply changes confidently
- Employment law updates explained – translating complex reforms (like the Employment Rights Act) into plain English
- Mediation and dispute resolution – support with workplace disputes, reducing risk and stress. More information on the process is here.
- Formal process support – impartial support for grievance and disciplinary processes including investigation, report writing, note taking and panel support.
- Outplacement support – practical guidance for employees facing redundancy or career change, including CV reviews, interview coaching, and employment research; helping you care for your people even at difficult times
- Recruitment support and panel attendance – recruitment expertise to design a new role, advise on the process or just sit on the panel and help guide the interview stage
- HR process audits – check your systems and procedures for compliance gaps
- Training sessions – equip your team with knowledge on HR essentials and practical steps to implement your policies. Our training menu can be viewed here.
Webinars – our “HR in Action: Building Confident Managers” webinar series has launched as of January 2026. Keep an eye on our Eventbrite and book your place.
HR Policy Packages for SMEs - partnering with Lawson West
Citizens Advice LeicesterShire has partnered with the legal experts at Lawson West Solicitors to provide high-quality, legally compliant HR policies tailored for your organisation.
Why Now?
The upcoming Employment Rights Act is set to introduce significant new requirements for employers. For many smaller businesses and Voluntary, Community, and Social Enterprise (VCSE) organisations, keeping up with these changes can be overwhelming.
How We Help
We bridge the gap for employers that lack a dedicated HR department by providing:
- Expertly Drafted Policies: Ensure your handbooks and contracts meet the latest legal standards.
- Peace of Mind: Professional guidance from seasoned solicitors and HR advisors.
- Affordability: High-level legal expertise at a price point designed for the third sector and small business community.
| Package | Policies included | Cost |
|---|---|---|
|
Starter Kit (Compliance Essentials) For SMEs taking their first steps into HR compliance. Affordable, simple, covers mandatory policies plus key essentials. |
Contract of Employment Disciplinary Policy Grievance Policy Health & Safety Policy (if 5+ employees) Data Protection / Privacy Absence & Sickness Equal Opportunities / D&I Harrassment |
£350–£500 depending on business size and complexity |
|
Starter Kit Plus Adds extra protection for growing SMEs. Builds on the essentials with flexible working and health & safety clarity |
Starter Kit policies plus: Flexible Working Policy Expanded Health & Safety Statement |
£500–£650 |
|
Growth Toolkit (Development & Future‑Proofing) For SMEs scaling up and professionalising their people practices. Adds strategic and modern policies to support growth, performance, and resilience. |
Starter Kit policies plus: Flexible Working Policy Recruitment & Selection Performance Management Whistleblowing Remote / Hybrid Working |
£750–£1,200 |
|
Optional Add‑Ons Tailored extras for specific needs. |
Data Protection & GDPR Remote/Hybrid Working Social Media & IT Use Recruitment & Selection Whistleblowing |
£75 – £150 per policy |
Pricing
HR Support – Hourly Rates
Our HR services are flexible, transparent, and designed to give employers access to the right level of expertise exactly when they need it. All support is delivered by qualified HR professionals with extensive experience across sectors.
Basic HR Consultancy (HR Manager level)
From £60 per hour
Typical services include:
Employment law guidance for day‑to‑day issues
Policy and handbook reviews
Basic employee relations support
Contract drafting and compliance checks
Note‑taking at formal meetings and hearings
Experienced HR Consultant (HR Director level)
From £100 hour
Typical services include:
Complex employee relations casework
Disciplinary and grievance investigations
Performance management support
Training design and delivery
Strategic HR advice for leaders and senior teams
Specialist HR Services (Project Support)
From £75 per hour
Typical services include:
Specialist advisory support for defined HR projects
One‑off pieces of work or ongoing consultancy
Expertise tailored to organisational needs, such as restructures, TUPE, mediation, culture reviews, or change programmes
Our Commitment to Fair Pricing
Our pricing has been intentionally kept competitive and accessible for SMEs, micro‑businesses, and the VCSE sector, reflecting our commitment to supporting organisations that make a positive impact in the community. We offer a fair and flexible pricing model so you can access expert HR support without financial strain.