Community and Housing Mediation
Whether you’re a housing provider, local authority, or community organisation, we help resolve disputes before they escalate – supporting stronger, more connected communities across the region.
What is Community and Housing Mediation?
Mediation is a voluntary process that brings people together to resolve conflict in a safe, impartial space. Our trained mediators support individuals and groups to have honest conversations, rebuild trust, and agree on practical steps forward.
Our services
We support people across Leicester, Leicestershire and Rutland with:
- Neighbour disputes (noise, boundaries, pets, parking, lifestyle differences)
- Tensions in shared housing or supported accommodation
- Community group or faith-based disagreements
- Anti-social behaviour and peer conflict involving young people
- Hate incidents or discrimination where dialogue may support understanding
- Family breakdowns that risk someone being asked to leave the home
- Landlord-tenant disputes (maintenance, expectations and rent)
- Any situation where unresolved conflict could lead to isolation, harm, or homelessness
Why Mediation?
Unresolved conflict can damage relationships, affect wellbeing, and in some cases, lead to homelessness. Mediation offers a proactive, people-centred alternative that:
- Prevents escalation into formal complaints, eviction, or legal action
- Supports housing stability and reduces the risk of homelessness
- Provides an impartial space for landlords and tenants to discuss concerns linked to the Renters Rights Act and agree practical next steps.
- Restores communication and strengthens relationships
- Builds resilience and problem-solving skills within communities
- Promotes fairness, inclusion, and mutual respect
Our mediators are impartial and non-judgemental. We don’t take sides or impose solutions—we help people find their own way forward.
Who can refer?
We welcome referrals from professionals and organisations working across Leicester, Leicestershire and Rutland, including:
- Housing associations and local authority housing teams
- Anti-social behaviour officers and tenancy sustainment workers
- Family support services and early help teams
- Youth services, schools, and pupil referral units
- Community hubs, foodbanks, and outreach charities
- Health and wellbeing services, including social prescribers
- Legal advice providers, advocacy services, and probation teams
If you’re supporting someone at risk of conflict, isolation, or homelessness, mediation could be a vital early intervention.
Pricing
We offer Flexible scheduling: Evening and weekend availability for working tenants.
Partnerships
Partnership Options – Supporting Housing Providers
Our mediation and training services can be accessed flexibly to suit your organisation’s needs. We recognise that housing providers face both one-off disputes and ongoing pressures to sustain tenancies, reduce voids, and comply with legislation. That’s why we offer pay as you go services or can offer bundle discounts.
Why Partner With Us?
Citizens Advice LeicesterShire is a trusted local charity with deep roots in the communities we serve. By partnering with us, you’ll benefit from:
- A responsive, accessible service tailored to local needs
- Skilled mediators experienced in housing, family, and community conflict
- A preventative approach that reduces pressure on statutory services
- A values-led model grounded in empathy, empowerment, and inclusion
- A practical tool to support tenancy sustainment, safeguarding, and community cohesion
We work across Leicester City, Charnwood, Hinckley and Bosworth, Melton, Harborough, Blaby, Oadby and Wigston, and Rutland.
Get in Touch
To discuss our Community Mediation service or explore partnership opportunities, please contact us.