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Our Impact

We have recently published our impact report for 2020-2021. During this time, our staff and volunteers of CitAL supported clients across Leicestershire to cope with the impacts of Covid-19 and did so entirely by telephone and digital channels. As an organisation, we supported over 26,000 clients and dealt with over 59,000 issues with advisers answering 29,000 telephone calls, 8,000 emails and had just shy of 500,000 website visits seeking online advice. 79 volunteers gave up a combined total of 35,000 hours to provide these services. 

Between April 2020 and March 2021, clients approached us with a range of issues, the most prevalent being welfare benefits, debt, employment and housing. There specifically was an increase in clients with issues with landlords and a 77% increase in clients being made redundant. 

You can read our full impact report 2020-21 here.