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Help to Claim

Do you need help to make a new Universal Credit claim?

At Citizens Advice LeicesterShire we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Our trained advisers can help you to:

  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Understand what Universal Credit will mean for you

If you’re not sure what help you need just get in touch with us and we can work out how we can support you.  

Call our free phone line

Our helpline, 0800 144 8 444, is available 8am – 6pm, Monday to Friday

Talk to us online

Chat is usually available 8am to 6pm, Monday to Friday. 

Request a call back

Fill in the form below, and we’ll get in touch.
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Do you give consent to Citizens Advice to store your personal information?
Citizens Advice Leicestershire processes information provided on-line, which includes your personal information, and stores this securely on a shared electronic management system accessed by members of the Citizens Advice Service. Personal information is any information which can identify you. e.g. name, address, date of birth etc. By completing and submitting this online form, you are providing consent for your personal information to be stored. If you do not wish your details to be held, please contact our telephone service on 0808 2787854. Special category data includes the following: personal data revealing racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; data concerning health; data concerning a sexual orientation. You may submit this form without consenting to special category data being stored, but this may affect our ability to provide you with the most appropriate advice possible.

If you’re a local organisation working with people who need help with claiming Universal Credit, get in touch with us at for more information on how you can signpost or refer people to our service.