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Leicester Advice Form

Advice in Leicester

Please use this form to request advice by email. We aim to acknowledge complaints within 5 working days. For advice and appointment requests, our ability to meet demand is shaped by available resources. At times, this may impact waiting times or how quickly we can respond — we ask for your patience and understanding.

Get instant advice online

The national Citizens Advice website has up-to-date information on benefits, work, debt/money, consumer, family, housing, law/courts, immigration, health and more. It can often answer your query straight away, saving you the need to call.

Benefits calculators & learn more about what benefits you can get  >

Our commitment to you

We are here to help you find a way forward. Our services are accessible, independent, confidential and impartial. Our Customer Charter sets out what you can expect from us, what we ask of you in return, and how together we can deliver a service that is respectful, effective and fair.

The information that we are able to provide by email will depend on the nature of the issue and the information that you have provided.

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Citizens Advice LeicesterShire is taking part in a project to understand how gambling is affecting people in Leicester and Leicestershire. We are asking everyone if they are worried about their own or someone else's gambling. Would you like us to send you information about Gambling Support Services by email?
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Please check all relevant boxes to let us know how we may contact you and leave you messages.
As part of email advice we will ask you for some details about yourself and the issue you are looking for help with. We will use this information to provide you with advice as well as to improve our service and inform our campaigns. We ask our clients if they are happy to share some information about their background with us. You don’t have to provide us with this information and it does not affect the advice you receive. However, it helps us ensure that we are delivering our service in a way that supports everyone and that we are reaching people from all backgrounds. If you want more detail about your rights and how we use your information you can read our privacy notice on our website.

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