Crisis Resilience Service Manager October 2026
Crisis Resilience Service Manager
Salary | Starting salary £31,000 FTE Increasing to £36,000 FTE – subject to satisfactory completion of training and probationary period Pro-rata for part-time hours |
Hours | Full time and part-time hours considered |
Location | Travel across Leicestershire to branches and community venues, plus some home working |
Contract | Permanent |
DBS Check | This role is subject to a basic DBS check |
Who We are:
Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 14,457 people across Leicester and Leicestershire with 72,587 issues, gaining an overall income of £12.4m.
About the role:
As Service Manager, you’ll lead our brand new Crisis Resilience Service and shape how it grows from day one. Covering Charnwood, North West Leicestershire, and Hinckley and Bosworth, the service helps people facing some of the toughest moments of their lives with everything from benefits and debt to housing, employment and family issues. You’ll lead a team of supervisors, advisers, staff and volunteers, build strong relationships with funders and local partners, and make sure every client gets advice they can rely on. As part of our management team, you’ll also help shape the future of our organisation and the communities we serve.
What your day-to-day will look like:
- Leading the day-to-day running of the service, working through supervisors, and advisers to meet quality standards and targets
- Supporting, coaching, and developing your team so they can do their best work
- Planning staffing, rotas, recruitment and training, working closely with HR
- Handling people matters such as leave, sickness, and performance fairly and sensitively
- Building and nurturing relationships with funders, partners, and local agencies
- Tracking how the service is performing and using data and client feedback to improve it
- Writing clear reports for funders and senior managers
- Spotting local trends and feeding them into research and campaigns
- Keeping an eye on budgets, resources, health and safety, and safeguarding
- Contributing to wider plans as part of our management team, including new projects and funding opportunities
About you:
- You believe in what Citizens Advice LeicesterShire stands for and are respectful and open to people from all backgrounds
- You’re an experienced people manager who can motivate and develop staff and volunteers, including through change
- You build strong partnerships and can keep them working well, even when things get difficult
- You communicate clearly and write accurate, well-pitched reports for funders, senior managers and partners
- You understand confidentiality and data protection, and have experience of advice work or client-facing roles
- You’re confident with IT, particularly Google Workspace and case management systems
- It would be great if you have experience of managing budgets, improving services, campaigning or setting up new ways of working, or a relevant qualification, but it’s not essential
Why work with us?
We’re more than just a workplace; we’re a community dedicated to helping people navigate the path from frustration and despair towards hope and empowerment.
To ensure you’re equipped for this important work, we invest in your growth, providing ongoing training and development opportunities to help you reach your full potential. You’ll work alongside a talented team that values collaboration, innovation and the unique perspectives you bring.
At Citizens Advice LeicesterShire, your work will have a direct impact on our community. We’ll encourage you to share your ideas and embrace challenges, fostering an environment where your contributions make a real difference.
With our refreshed purpose, values and strategy, now is the perfect time to join our collaborative team and help shape the future of our organisation.
Apply
Application closing date | 8th November 2026 |
To apply, please read our information pack, job description and person specification, and application guidance notices.
This post is subject to a basic DBS check.
We are an equal opportunities employer and welcome applications from all backgrounds. We are looking for people who share our values – We Care, We Help, We Excel, and We Challenge — and who want to make a positive difference.