Crisis Resilience Supervisor October 2026
Crisis Resilience Supervisor
Salary | Starting salary £27,500 FTE Increasing to £28,500 FTE – subject to satisfactory completion of training and probationary period Pro-rata for part-time hours |
Hours | Full time and part-time hours considered |
Location | Travel across Leicestershire to branches and community venues, plus some home working |
Contract | Permanent |
DBS Check | This role is subject to a basic DBS check |
Who We are:
Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 14,457 people across Leicester and Leicestershire with 72,587 issues, gaining an overall income of £12.4m.
About the role:
As a Supervisor, you’ll be the person our advisers and assessors turn to for guidance, support and a steady hand. You’ll join our brand new Crisis Resilience Team, supporting people across Charnwood, North West Leicestershire and Hinckley and Bosworth. You’ll check the quality of our work and help staff and volunteers grow in skill and confidence. By making sure every client gets high-quality advice, whether face to face, out in the community or remotely, you’ll play a key part in helping people move from crisis towards stability.
What your day-to-day will look like:
- Being on hand to support advisers and assessors with technical questions and tricky cases
- Listening in on calls, observing appointments, and reviewing case records to make sure clients get a high standard of advice
- Giving feedback and helping staff and volunteers develop their skills
- Checking case files against our quality standards
- Spotting trends in what clients need and recording issues that could help shape local and national campaigns
- Gathering case studies, client feedback, and data for reports
- Supporting recruitment, induction, one-to-ones, and appraisals alongside the Service Manager
- Running advice and assessment sessions when needed
About you:
- You believe in what Citizens Advice LeicesterShire stands for and want to help people build better futures
- You enjoy helping others grow, and can give clear, constructive feedback in a supportive way
- You have a good eye for detail and care about getting things right
- You’re organised, calm under pressure, and able to keep a busy session running smoothly
- You’re confident with IT and comfortable working with data and records
- You’re flexible and work well as part of a team
- You help create a positive, inclusive place to work, where everyone is treated with dignity and respect
Why work with us?
We’re more than just a workplace; we’re a community dedicated to helping people navigate the path from frustration and despair towards hope and empowerment.
To ensure you’re equipped for this important work, we invest in your growth, providing ongoing training and development opportunities to help you reach your full potential. You’ll work alongside a talented team that values collaboration, innovation and the unique perspectives you bring.
At Citizens Advice LeicesterShire, your work will have a direct impact on our community. We’ll encourage you to share your ideas and embrace challenges, fostering an environment where your contributions make a real difference.
With our refreshed purpose, values and strategy, now is the perfect time to join our collaborative team and help shape the future of our organisation.
Apply
Application closing date | 8th November 2026 |
To apply, please read our information pack, job description and person specification, and application guidance notices.
This post is subject to a basic DBS check.
We are an equal opportunities employer and welcome applications from all backgrounds. We are looking for people who share our values – We Care, We Help, We Excel, and We Challenge — and who want to make a positive difference.