What is your role at Citizens Advice LeicesterShire?
What do you enjoy about giving advice at CitAL?
Supporting people who need help with a variety of issues and processes. Having worked for many years in a process driven sector, I did not always appreciate that many people struggle with forms , for example. I’m happy to use my skills to help people navigate forms and processes that they find stressful to deal with.
What did you do prior to joining CitAL?
I was a Personnel/ Payroll Manager in the 1980s in our family business. When I left the family business, I then progressed to HR Regional Operations Manager and HR Business Partner in the automotive sector. In the 10 years prior to my retirement, I worked as an HR Contractor, mostly as a change agent, where I would be required to work autonomously closing down organisations, managing redundancy programmes and/ or transferring employees to other sites.
Why do you work/ volunteer at CitAL?
I feel very grateful for the opportunities life has given me and I realise that there are many people who do need a helping hand with lots of issues, in this fast paced society.