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Get Advice

During the Covid 19 pandemic all of our services are being delivered over the phone or online.

Call 0808 2787970 if you live in Leicester City

Call 0808 2787854 if you live in the County*

Both lines are available 9am – 4.30pm Monday to Friday. The Adviceline is a free telephone number from landlines and mobiles.

*County services are available for residents of Blaby, Harborough, Hinckley & Bosworth, Melton, North West Leicestershire and Oadby & Wigston. For advice services in Charnwood please contact Citizens Advice Charnwood.


If your issue is not urgent, you can contact us for advice by email. Please select your local branch below:

Leicester City



Hinckley & Bosworth


North West Leicestershire

For general advice in Oadby and Wigston, contact Helping Hands.

If you are in an emergency situation – e.g. eviction, court action, homelessness, no food or fuel, or abuse – you need to call the Adviceline:

Call 0808 2787970 if you live in the City

Call 0808 2787854 if you live in the County

Outreach advice

All of our outreach services are currently being dealt with over the phone.

Specialist advice services

As well as general advice on a range of day-to-day issues, we also run specialist advice services for people facing more complex problems.

Debt Advice

0116 464 7239

Specialist support to deal with debt.

Money Max

0116 4976212

Holistic support for people with debt, budgeting and money management issues.

Help to Claim

0800 144 8 444

Support for people making a new Universal Credit claim.

Macmillan Welfare Benefits

0300 456 8400

Citizens Advice and Macmillan Cancer Support are working together to provide welfare benefits advice to people affected by cancer.

Mesothelioma Advice

0800 169 2409

Benefits advice and compensation support for people with asbestos cancer, delivered in partnership with Mesothelioma UK.

Pension Wise

0800 134 3944

Free and impartial government service about the different ways you can take money from your pension.