Our services will help you where possible over the phone or online and only if we are unable to help via these channels will we ask you to make the journey to one of our sites.
Call 0808 2787970 if you live in Leicester City
Call 0808 2787854 if you live in the County*
Both lines are available 9am – 4.30pm Monday to Friday. The Adviceline is a free telephone number from landlines and mobiles.
*County services are available for residents of Blaby, Harborough, Hinckley & Bosworth, Melton, North West Leicestershire and Oadby & Wigston. For advice services in Charnwood please contact Citizens Advice Charnwood.
If your issue is not urgent, you can contact us for advice by email. Please select your local branch below:
For general advice in Oadby and Wigston, contact Helping Hands.
If you are in an emergency situation – e.g. eviction, court action, homelessness, no food or fuel, or abuse – you need to call the Adviceline:
Call 0808 2787970 if you live in the City
Call 0808 2787854 if you live in the County
All of our outreach services are currently being dealt with over the phone.
Specialist advice services
As well as general advice on a range of day-to-day issues, we also run specialist advice services for people facing more complex problems.
0116 464 7239
Specialist support to deal with debt.
Holistic support for people with debt, budgeting and money management issues.
Help to Claim
0800 144 8 444
Support for people making a new Universal Credit claim.
Macmillan Welfare Benefits
0300 456 8400
Citizens Advice and Macmillan Cancer Support are working together to provide welfare benefits advice to people affected by cancer.
0800 169 2409
Benefits advice and compensation support for people with asbestos cancer, delivered in partnership with Mesothelioma UK.
0800 134 3944
Free and impartial government service about the different ways you can take money from your pension.
The service is for anyone who is affected by Sickle Cell or Thalassaemia – including patients and their families. The service covers all of the East Midlands area, not only Leicestershire.