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Get Advice

During the Covid 19 restrictions all of our services are being delivered over the phone or online.

Ring 0808 2787854 if you live in the County and 0808 2787970 if you live in Leicester City 9am – 4.30pm Monday to Friday.

The Adviceline is a free telephone number from landlines and mobiles.


Please use this form for non-urgent enquiries Email Advice

Please ring Adviceline numbers – 0808 2787970 City and 0808 2787854 County – if you are in an emergency situation: eviction, court action, homelessness, no food or fuel, or abuse.

For advice services in Charnwood please contact Citizens Advice Charnwood.

Outreach advice

All of our outreach services are currently being dealt with over the phone.

Additional advice services include:

ACAS – workplace advice for employees and employers

UAVA – support for victims of domestic violence

Specialist advice services

As well as general advice on a range of day-to-day issues, we also run specialist advice services for people facing more complex problems.

Debt Advice

0116 464 7239

Specialised debt and money advice service for residents of Leicestershire county only.

Macmillan Welfare Benefits

0300 456 8400

Citizens Advice and Macmillan Cancer Support are working together to provide welfare benefits advice to people affected by cancer.

Mesothelioma Advice

0800 169 2409

Benefits advice and compensation support for people with asbestos cancer, delivered in partnership with Mesothelioma UK.

Pension Wise

0800 134 3944

Free and impartial government service about the different ways you can take money from your pension.