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Jobs

AMSS Project Workers x 3

Citizens Advice Leicestershire wants to recruit 3 excellent communicators with active listening skills and the capacity to work with vulnerable clients. If you are compassionate, practical and strategic, this would be a perfect role for you. Full training will be given in debt, money management and welfare benefits work, and you will be required to complete a DBS check if appointed to one of these posts.

Salary: SPC 9 £20,903 Per annum with a 6% employer pension contribution

Hours: 37 hours per week

Location: Home based with some office working when face to face work resumes

Line Manager: AMSS Service Leader

Application deadline:  21st April 2021

Interview date: 28th April 2021

Job Description

The purpose of this role is to provide advice, assistance and support on debt and welfare benefits through a variety of remote channels including telephone, Attend Anywhere video meetings, email and webchat, and at locations across Leicestershire when face to face work can safely resume. 

Some of your duties will include:

  • Interviewing clients with sensitive regard for their personal circumstances , ensuring client confidentiality at all times.
  • Completing initial assessments with new clients, referring to specialist services where appropriate.
  • Giving information and advice to clients enabling them to make informed decisions, empowering them to act on their own behalf.

Full training will be provided

AMSS Project Worker Job Pack April 2021

Paid staff application form

AMSS Service Leader

Citizens Advice LeicesterShire wants to recruit an experienced team leader with excellent communication skills, and a good understanding of Debt and Welfare Benefits, to implement and deliver our new Auxiliary Money Support Service.

Salary: SPC 23 £27,741 Per annum with a 6% employer pension contribution

Hours: 37 hours per week

Location: Home based with some office working when circumstances allow

Line Manager: Group Manager County Community Services

Application deadline:  21st April 2021

  Interview date: 27th April 2021

Job Description

The main purpose of this role is to develop and deliver the Auxiliary Money Support Service (AMSS) in conjunction with the Central  Management Team. 

Main duties include:

  • Working as part of CitAL’s Management Team to implement the organisation’s strategic aims 
  • Being responsible for service development and delivery of the AMSS services as required
  • Demonstrating an understanding of the issues involved in delivering a service to a vulnerable client group
  • Engaging with statutory and non statutory agencies to facilitate referrals into the service.

Full training will be provided

AMSS Service Leader Job Pack April 2021

Paid staff application form

AMSS Administrator

Citizens Advice LeicesterShire wants to recruit an experienced administrator with excellent organisational skills who is able to effectively communicate with both clients and other members of staff. Full training will be provided for this role. 

Salary: SPC 3 £18,562 Per annum with a 6% employer pension contribution 

Hours: 37 Hours per week

Location: Home based with some office working when circumstances allow

Line Manager: Group Manager County Community Services 

Application deadline:  21st April 2021

Interview date: 4th May 2021

Job Description

To provide administration services , including  carrying out initial assessments of client need, for the Auxiliary Money Support Service and the Money Advice Team. 

Main duties include:

  • Carrying out assessments of a client’s situation, including identifying emergency requirements and deciding on the next best step for the client
  • Booking and rearranging clients money advice appointments via a range of channels
  • Confirming client appointments via a range of channels
  • Corresponding with clients as required Assist in conducting both verbal and written client satisfaction surveys and regular evaluation of the service
  • Manage referrals from partner agencies, booking appointments and giving feedback to referrer where agreed.
  • Maintain AMSS diary and referral spreadsheet in conjunction with service leader, project workers and money advice administrators. 
  • Prepare charity applications, with supporting documentation, on behalf of clients as required. Liaise with clients, relevant charities, and AMSS & Money Advice Teamsrect, including any necessary follow up work

Full training will be provided

AMSS Administrator Job Pack April 2021

Paid staff application form

These roles are defined as being ‘Mobile Working’ under CitAL’s Home Working policy. This means that you will be based at home, but will need to travel around Leicestershire for client appointments and meetings. Please note that there is a planned cap on travel expenses which has yet to be finalized.

If you are applying for this role you must have access to a suitable home working environment that meets the health and safety and confidentiality requirements of the organisation. You must have a stable and reliable internet connection. CitAL does not consider it appropriate to combine home working with regular care of a dependent.

 

There are currently no other paid vacancies available at Citizens Advice LeicesterShire. Please keep checking our website for future opportunities or consider becoming a volunteer.