Help-to-Claim Adviser (previously Universal Support Adviser)
Hours: 37 per week
Salary Scale: L.A. Scale 5 £21,589 per annum with 6% pension contribution.
Contract: Fixed term to 31 March 2020 with possibility of extension
Location: Across Leicester and Leicestershire
Citizens Advice LeicesterShire is recruiting candidates to join our new Universal Support Team (Help to claim). The role involves providing an effective and efficient service for first time claimants for Universal Credit; providing assistance through to their first payment.
Candidates will be required to deliver the service through multiple channels which would involve face-to-face, telephone and digital.
Good communication and digital proficiency is essential for this role.
Previous applicants need not apply.
Deadline for applications is 11am on Monday 11th March 2019.
Macmillan Welfare Benefits Caseworker
Hours: 37 per week
Salary Scale: Scale 5/22 £21,074 per annum
Contract: Fixed-term until December 2019 with a possibility of extension
Location: Leicester City office and other outreach locations
To provide casework for clients, challenge benefit decisions including representation at Tribunal level, and providing advice and assistance on welfare benefits through a variety of channels and locations.
You will be required to provide advice, assistance and advocacy on a range of welfare benefits issues to those affected by cancer and who live in Leicester, Leicestershire and Rutland or receive treatment in any of the Leicester Hospitals.
You will provide casework and advice through a variety of channels and locations. Verbal and written communication skills are essential, ensuring client sensitivity and confidentiality at all times. You will be able to demonstrate basic IT skills for the provision of advice.
Deadline for applications is midday on Friday 8th March 2019.
Citizens Advice LeicesterShire is an equal opportunities employer.