Resilience Coach October 2026
Resilience Coach
Salary | Starting salary £27,500 FTE Increasing to £28,000 FTE – subject to satisfactory completion of training and probationary period Pro-rata for part-time hours |
Hours | Full time and part-time hours considered |
Location | Travel across Leicestershire to branches and community venues, plus some home working |
Contract | Permanent |
DBS Check | This role is subject to a basic DBS check |
Who We are:
Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 14,457 people across Leicester and Leicestershire with 72,587 issues, gaining an overall income of £12.4m.
About the role:
As a Resilience Coach, you won’t just help people solve today’s problem; you’ll walk alongside them as they build a more stable future. You’ll join our brand new Crisis Resilience Team, supporting people across Charnwood, North West Leicestershire and Hinckley and Bosworth. Working with clients over time, you’ll combine practical help with money, debt, benefits and housing with supportive, trauma-informed coaching, building their confidence and skills along the way.
What your day-to-day will look like:
- Supporting your own group of clients over time, building trusting, supportive relationships
- Working with each client to create a personal plan that sets out their goals and the steps to get there
- Making sure clients get all the income they’re entitled to, including checking benefits and helping with claims and appeals
- Helping clients with budgeting, managing debt, and building their money skills
- Supporting clients to find and keep stable housing
- Spotting when a client needs more specialist help and making sure they get to the right person
- Reviewing progress with clients and celebrating the steps they take
- Keeping clear and accurate records on our case management system
- Planning your workload so cases move forward and close in good time
About you:
- You believe in what Citizens Advice LeicesterShire stands for and want to help people build better futures
- You’re warm, patient and non-judgmental, and a good listener who can pick out what matters most, even when someone is in distress
- You communicate clearly, whether face to face, on the phone, online or by email
- You’re comfortable with numbers, including percentages, and confident using IT, particularly Google Workspace
- You’re organised, can plan your own work and keep good records
- You can manage emotionally demanding work and know how to look after your own wellbeing, with support
- You’re keen to learn and happy to complete the Certificate in General Advice (full training provided). Experience of advice work, benefits or debt support is a bonus, but not essential
Why work with us?
We’re more than just a workplace; we’re a community dedicated to helping people navigate the path from frustration and despair towards hope and empowerment.
To ensure you’re equipped for this important work, we invest in your growth, providing ongoing training and development opportunities to help you reach your full potential. You’ll work alongside a talented team that values collaboration, innovation and the unique perspectives you bring.
At Citizens Advice LeicesterShire, your work will have a direct impact on our community. We’ll encourage you to share your ideas and embrace challenges, fostering an environment where your contributions make a real difference.
With our refreshed purpose, values and strategy, now is the perfect time to join our collaborative team and help shape the future of our organisation.
Apply
Application closing date | 8th November 2026 |
To apply, please read our information pack, job description and person specification, and application guidance notices.
This post is subject to a basic DBS check.
We are an equal opportunities employer and welcome applications from all backgrounds. We are looking for people who share our values – We Care, We Help, We Excel, and We Challenge — and who want to make a positive difference.