Volunteer Foodbank Assessor & Advisor Assistant
Minimum time commitment per week | 7 hours |
Training commitment | 7 hrs per week initial training, over a 3 month period, (self study, virtual workshops, webinars and observations) A commitment to completing your induction and ongoing training. Able to travel to Hinckley or Lutterworth foodbanks |
People Commitment | A passion for helping others and treating people with dignity and respect. |
Location | This will be a mainly face to face role, covering various foodbanks in Hinckley and Lutterworth, depending on your location. (These are to be discussed at interview) |
Purpose of the Role
We’re looking for a volunteer to play a key role in supporting foodbank advisers when they are working with clients. This is a great opportunity to give back to your local community, being a friendly and reliable point of contact, working closely with the Office staff and other volunteers.
Key Responsibilities
- Conducting initial assessments to establish the level of help client need
- Working through the task list, calling clients who need follow up appointments
- Building, resourcing and maintaining a robust contact catalogue of local support and services available in each office area.
- Call back to client to see if they have been awarded benefits they have claimed and capturing the outcomes
- Form filling (e.g. Blue badge, Attendance Allowance, Warm Home discounts)
- General signposting
- Building networks for support and engagement with other support services to make assisting clients easier and smoother
About you
- Commitment to the aims, values, and principles of Citizens Advice
- Commitment to equality, diversity, and inclusion
- Friendly, approachable, and supportive manner
- Flexible approach with the ability to work collaboratively across teams
- Strong listening skills and the ability to communicate clearly, both verbally and in writing
- Organised and comfortable using digital systems for recording and tracking information
What you’ll gain
- Experience researching and building data base systems
- Opportunities to build communication, feedback, and organisational skills
- A chance to make a meaningful contribution to supporting advice services
Training for this role
Training is made up of 8-9 workshops (3 hours each), plus 4-5 hours self study per week.
Apply
To apply, fill out our volunteer application form.
If you have any questions, please contact – regarding applications, further information around the role and commitment.