How can we help?
Get advice online from Citizens Advice
During the coronavirus lockdown all our advice services will be delivered over the phone or online.
0300 330 1025 (Leicester residents)
0300 3302 111 (Leicestershire residents)
Lines open 9.00 – 4.30 Monday to Friday and are quietest before 10am or after 3pm.
Specialist advice services are still available by phone or email – see below for contact details.
- Supporting our communities through good times and bad
- Waiting for benefits in lockdown
- Press release 09/04/20
- Help to Claim stakeholders newsletter – March 2020
- Press release 26/03/20
Follow us on TwitterTweets by @CitALeics
Quick links to our most used coronavirus advice pages:
Support for domestic violence
If there is an emergency, or you or someone else is in a dangerous situation, call the police on 999.
Local support in Leicester and Leicestershire is provided by UAVA:
Helpline: 0808 80 200 28
We know it might be harder than normal to get away from your home or stay somewhere else.
There are still things you can do to get support and stay safe.
Citizens Advice LeicesterShire is an independent local charity serving the communities of Leicester and Leicestershire.
During 2019 – 20, our trained advisers supported 16,478 local people to solve their problems.
We are continuing to provide advice and information by telephone and email during the coronavirus lockdown. We’re here for everyone.
Please consider supporting our local advice services. You can donate here:
Consumer advice: 03454 040506
Help to Claim: 0800 144 8 444
Help for anyone to claim Universal Credit
Macmillan Advice: 0300 456 8400
Benefits advice for people who have been diagnosed with cancer and their families or carers.
Mesothelioma Advice: 0800 169 2409
Benefits and compensation advice for people with asbestos cancer and their families or carers
Money Advice: 0116 4647239
Specialist debt advice for residents of Leicestershire county only.
Pension wise: 0800 138 3944
Advice for over-50s about ways to take money from your pension