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How can we help?

Get advice online from Citizens Advice

Get advice

During the coronavirus lockdown all our advice services will be delivered over the phone or online.

Use the search box above to find advice. If you can’t find the advice you need on our website please email or call:

0300 330 1025 (Leicester residents)

0300 3302 111 (Leicestershire residents)

Lines open 9.00 – 4.30 Monday to Friday and are quietest before 10am or after 3pm.

Specialist advice services are still available by phone or email – see below for contact details.

Latest news

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Coronavirus advice

Quick links to our most used coronavirus advice pages:

Coronavirus – what it means for you

If your employer has told you not to work

Check what benefits you can get

If you’re self-employed

If you can’t pay your bills

If you want a refund

Check if there are changes to your benefits

If you’re worried about working

See what else people are searching for

Support for domestic violence

If there is an emergency, or you or someone else is in a dangerous situation, call the police on 999.

Local support in Leicester and Leicestershire is provided by UAVA:

www.uava.org.uk

Helpline: 0808 80 200 28

We know it might be harder than normal to get away from your home or stay somewhere else.

There are still things you can do to get support and stay safe.

Check the guide to staying safe on the SafeLives website.

Find out about other sources of support.

Donate

Citizens Advice LeicesterShire is an independent local charity serving the communities of Leicester and Leicestershire.

During 2019 – 20, our trained advisers supported 16,478 local people to solve their problems.

We are continuing to provide advice and information by telephone and email during the coronavirus lockdown. We’re here for everyone.

Please consider supporting our local advice services. You can donate here:


Checkout

Specialist advice

Consumer advice: 03454 040506

Help to Claim: 0800 144 8 444

Help for anyone to claim Universal Credit

Macmillan Advice: 0300 456 8400

Benefits advice for people who have been diagnosed with cancer and their families or carers.

Mesothelioma Advice: 0800 169 2409

Benefits and compensation advice for people with asbestos cancer and their families or carers

Money Advice: 0116 4647239

Specialist debt advice for residents of Leicestershire county only.

Pension wise: 0800 138 3944

Advice for over-50s about ways to take money from your pension