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Interested in volunteering for us?

We have interviewed some of our advisers about all the benefits of volunteering with us! Visit our adviser testimonials page to read more.

For all roles, please submit our Volunteer Application Form

You are welcome to apply if you are able to commit to:

  • At least 6 months following initial training
  • Undertaking our online and group training
  • Undertake a DBS check if the role requires one (this will be stated in the role profile)

If you wish to volunteer for us it is necessary for you to have good IT skills and access to email and have internet access as lots of our training is online.  You will also need good communication skills – written, verbal and listening.

What will you get out of it? 

Each of our volunteers gets different rewards and satisfaction from our work.  Many enjoy being part of a supportive team.  Some enjoy making a difference to the local community, especially for the vulnerable.  For others it is about helping others take steps to  solve their problems.  For some it is about gaining experience and the opportunity to move into other roles for example an advisor.

You will of course get reasonable expenses reimbursed incurred in relation to your volunteering role with us.

When asked about volunteering for us one our team members ‘Lucy’ said:

“There are no negatives to volunteering”.  She advised her children are growing up, needing less of their time,  and volunteering has given her a new purpose.  Her self confidence has been boosted.   She said that she finds volunteering for us rewarding and fulfilling helping people by giving them advice and support.   

Lucy advised her self confidence has been boosted and that she enjoys that every client has a different situation and she feels she is intellectually challenged and stimulated by searching and learning about topics such as benefits housing, employment and other interesting topics on behalf of our clients.  Plus she likes the social interaction with colleagues and meeting and making new friends.

Mahomed said “I am now coming to the near end of my training for the Citizens Advice volunteering and it has been an amazing experience so far. This opportunity so far has allowed me to develop various new skills, confidence and be commercially aware. This would have not been done without the outstanding support from the amazing staff that has enabled me to grow.”

Roles/Current Opportunities

We have put together information about our roles and volunteering opportunities.  We hope that this will help you to decide if any of our roles are right for you.  Click on the role links below for more information.

Telephone Assessors We are expanding our group of Assessors and have duty sessions available Monday to Friday 9.00 am to 1.00 pm or 12.30pm to 4.30pm.  We ask that you cover two sessions which can be a whole day or split across two days.

Generalist Advisers-We are  looking for volunteers to cover one 4 hour shift (or two 4 hour shifts) between the hours of 9.00am and 4.30pm, Monday to Friday

Coalville and Melton AdvisersWe are looking for generalist advisers to cover one 4 hour shift (or two 4 hour shifts) between the hours of 9.00am and 4.30pm, Monday to Friday

General Macmillan Adviser We are looking for volunteers to cover one 4 hour shift (or two 4 hour shifts) between the hours of 9.00am and 4.30pm, Monday to Friday

Macmillan Administrator We are also looking for an administrator to join our Macmillan team on a Monday, Wednesday and Friday between 9:00am and 4:30pm.

We are also happy to receive applications for any of our standard roles:



Research and Campaigns


If you are interested in any of these roles and are happy to wait for a suitable vacancy you can register your interest by completing an application form.  We will acknowledge receipt of your application and consider your application as soon as we have a vacancy for that role.

How to Apply

These are voluntary roles but, as with paid roles, we are still looking for the best candidate(s) to provide a service to our clients.

Once you have identified which role you think is right for you, fill in our Volunteer Application FormMake sure you read the role profile including the commitments so that you can tell us how you meet the requirements.  The information you provide will be used to help us decide if you will be right in the role so it is important to tell us about your skills and experience.

We would be grateful if you could complete a Diversity Monitoring Form as this is one way  that helps us to ensure that there is no discrimination in the recruitment process. To do this, we need to know about the diversity profile of people who apply for volunteer roles.

Once you have completed and submitted the application forms, a member of our team will contact you to let you know the next step.

All offers of any volunteering opportunities are subject to satisfactory references and ID checks.  

*Face to face roles are limited and therefore subject to availability.  If you are interested in face to face only please state this in your application and we will discuss vacancies and location(s).