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Remote Training Support Volunteer

Hours: Minimum of 6 per week (this can be one whole day or 2 half days)

Line Manager: Training Supervisor

Duration: On-going

Context of Role: Supporting the training & development administrator and quality assurance and assessment (QAA) processes to ensure an efficient and smooth volunteer journey from induction to the  completion of Learning and Assessment records  and competence of Assessment or Advice provision.

Purpose of Role: To support the Training Team in the training and development of volunteers.  To actively support the training administrator with updating various databases. Assist with the first volunteer training reviews.

If you are interested in this role, please contact

Remote Training Support Volunteer Job Description

Looking for a new and rewarding opportunity?

Could you help your community to solve their problems? Find out about current volunteer vacancies across Leicestershire or go straight to our Volunteer Application Form and tell us all about yourself. The demand for our services continues to increase and you could help us try to meet that demand and make a real difference to the lives of the individuals and families we work with.

About volunteering

Our volunteers are as diverse as the community we serve. They range from working parents to retired people, and include students and those looking to get into employment or to maintain their work skills whilst looking for a suitable opportunity. 

Just like our clients, Citizens Advice LeicesterShire volunteers come from all sorts of backgrounds and this helps our service remain approachable and relevant. Volunteers carry out roles within all aspects of our service including giving advice, gateway assessment, research and campaigns, administration and fundraising. 

There is more general information about volunteering with us on the National Citizens Advice website.

Watch this video to find out more about the people who make Citizens Advice

You can also read testimonials from Citizens Advice LeicesterShire volunteers.

What could you do if you join our team?

Citizens Advice LeicesterShire is supported by around 120 volunteers who operate throughout the organisation

We are actively seeking approachable, capable and friendly people to take on the following roles:

  • Telephone assessor – you will receive training to be our clients’ first point of contact and will provide information, signposting and make appointments for those who need more help. You will need to be a good listener and have the ability to find online information quickly whilst keeping careful notes.
  • Advisor – all of the above, but once you have some experience as an assessor and further training, you will be able to give full advice to clients either by email or in a phone appointment.
  • Administrator – are you a whizz with a spreadsheet and keen to try out new technologies? If so, you might be able to help us out with some remote administrative work. 
  • Fundraiser – we are an independent charity, so if you have a proven track record in successful funding applications we would love to have you come and support our work.
  • Trustees
  • Research and Campaigns assistant 

Take a quiz to find out where you could fit in…

The benefits of volunteering

Not only do our volunteers give up their time to help their community, they also benefit from their experience of working with us.

Volunteers get involved in their community, make new friends and gain confidence. Retired volunteers believe it keeps them mentally active and 9 in 10 unemployed volunteers say it helps them move into employment or education. For some people, their volunteering work has provided a structure and purpose which has really helped them cope with problems arising from lockdown including isolation.

All Citizens Advice volunteers receive free and comprehensive training, develop new skills and increase knowledge of a range of issues.

This training is highly respected among employers and many volunteers have used their time with us as a springboard into paid employment. We also work with the Department for Work and Pensions to deliver work experience placements for jobseekers. In 2016 – 2017, 40 of our volunteers left to start a job.

If you are a law student and train as an adviser, you can get up to six months off your solicitor training contracts.

Becoming a volunteer

To volunteer with Citizens Advice LeicesterShire you need to be open-minded and non-judgemental. You also need to be able to listen carefully, learn and work as part of a team.

We need you to commit to a minimum of 9 hours per week, for at least 6 – 12 months after training, and attend monthly team meetings.

You will not usually need to undergo a DBS check  to volunteer, however we do ask for two references: these do not have to be from employers, personal references are acceptable. Please provide email addresses and phone numbers for your referees on the application form so that we can contact them.

Find out more about volunteer training.

Contact us

If you are interested in volunteering, please fill in the Volunteer Application Form.

Volunteer Diversity Monitoring Form

If you have any questions about volunteering with Citizens Advice LeicesterShire, please contact our training team.