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Volunteer

Citizens Advice LeicesterShire is currently recruiting for a number of volunteer roles – please scroll down the page for more information about what these roles involve.

How to apply

If you would like to apply to volunteer with Citizens Advice LeicesterShire, please fill in the application form:

Volunteer application form

Once you have submitted the form, a member of the team will contact you to arrange an interview.

Please note: all Citizens Advice LeicesterShire volunteering opportunities and training are currently being undertaken remotely due to Covid-19 restrictions.

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Citizens Advice LeicesterShire is recruiting for the following volunteer roles:

Gateway Assessor (Telephone)

Hours: At least 9 per week

Duration: At least 6 months following completion of training. 

What is the purpose of the role?

  • To help provide an effective and efficient advice service to members of the public 

What will you do?

  • Conduct initial interviews with clients on the telephone before referring client for advice or giving assisted information
  • Keep up to date on important issues by attending the appropriate training courses and doing essential reading and attending meetings

Download the role profile to find out more:

Gateway Assessor (Telephone) role profile

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Generalist Adviser 

Hours: At least 9 per week

Duration: At least 12 months following completion of training. (Begin as a Telephone Assessor before further training for Generalist Adviser)

What is the purpose of the role?

  • To help provide an effective and efficient advice service to members of the public 

What will you do?

  • Interview clients through a variety of channels; on the telephone, video advice through Attend Anywhere, email and face-to-face
  • Find, interpret and communicate information; explore options and implications so that the client can come to a decision 
  • Act, where necessary, on behalf of the client; negotiating, drafting or writing letters or making appropriate referrals 
  • Complete clear and accurate case records 
  • Recognise the root causes of problems and participate in research and campaigns
  • Keep up to date on important issues by attending the appropriate training courses and doing essential reading and attending office meetings

Download the role profile to find out more:

Generalist Adviser role profile

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Research and Campaigns Volunteer (R&C Team)

Hours: Usually 6 hours per week. Can be offered on a flexible basis.

Duration: Ongoing (minimum 6 months)

What is the purpose of the role?

As part of Citizens Advice LeicesterShire’s Research & Campaigns (R&C) team, to identify and evidence common or unfair problems affecting our clients.

What will you do?

  • Complete an induction and training for R&C, including GDPR,
  • Carry out one or more specific research and campaigns activities, which could include:
    • gathering and submitting evidence
    • carrying out research, including surveys and working with data
    • writing reports
    • working with clients (e.g. sourcing and interviewing case studies)
    • contributing to national campaigns
    • helping to plan and support local campaigns
    • creating materials for communications, campaigns and social media
  • Attend local and regional R&C groups and forums (online or in person)

Download the role profile to find out more:

R&C Volunteer role profile

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Volunteer Administrator (Remote Training Support – Training Team)

Hours: Minimum of 6 per week (this can be one whole day or 2 half days)

Duration: On-going

Context of Role: Supporting the training & development administrator and quality assurance and assessment (QAA) processes to ensure an efficient and smooth volunteer journey from induction to the  completion of Learning and Assessment records  and competence of Assessment or Advice provision.

Purpose of Role: To support the Training Team in the training and development of volunteers.  To actively support the training administrator with updating various databases. Assist with the first volunteer training reviews.

Download the role profile to find out more:

Training Volunteer Administrator role profile

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Becoming a volunteer

Just like our clients, Citizens Advice LeicesterShire volunteers come from all sorts of backgrounds and this helps our service remain approachable and relevant. Volunteers carry out roles within all aspects of our service including giving advice, gateway assessment, administration and research and campaigns. 

To volunteer with Citizens Advice LeicesterShire you need to be open-minded and non-judgemental. You also need to be able to listen carefully, learn and work as part of a team.

We need you to commit to a minimum of 6 hours per week, for at least 6 – 12 months after training, and attend monthly team meetings.

You will not usually need to undergo a DBS check  to volunteer, however we do ask for two references: these do not have to be from employers, personal references are acceptable. Please provide email addresses and phone numbers for your referees on the application form so that we can contact them.

There is more general information about volunteering with us on the National Citizens Advice website.