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Join our team

At Citizens Advice LeicesterShire, we’re passionate about sharing knowledge to transform lives. We provide free, independent, impartial, and confidential advice to help people overcome their problems and make informed decisions.

Our team is made up of dedicated individuals who share our values — We Care, We Help, We Excel, We Challenge. We come from diverse backgrounds and believe that lived experience is as valuable as professional skills. We’re united by our commitment to making a positive difference in the lives of others.

Current vacancies
Business Development Executive
Launch your sales career with us! We're looking for a confident, curious apprentice to help build the pipeline for WERK, our new commercial workplace diagnostic initiative
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If you have any issues submitting your application or have any questions, please get in touch:

 

 

Citizens Advice LeicesterShire is an equal opportunities employer.

 

Join Our Talent Pool: Advice and Support Roles

We regularly recruit for roles across our advice services, and we are building a talent pool of passionate individuals interested in joining our team  whether now or in the future. 

Please be aware that submitting an expression of interest does not guarantee contact or an interview. It does, however, ensure that your details are on file so you can be considered promptly should a suitable vacancy arise.

We recruit across a range of levels, including:
Administrative roles
Providing day-to-day administrative and organisational support to ensure the smooth running of the service. As a guide, salaries for roles of this nature are typically around £24,454 FTE, depending on experience and level of responsibility.
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Information-based support roles
Acting as the first point of contact (in person, by phone, or online) to help people access the right support quickly. As a guide, salaries for roles of this nature are typically around £25,000 FTE, depending on experience and level of responsibility.
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Advice Roles
Empowering clients with form-filling, letter writing, financial capability/budgeting, benefit checks and advice on key welfare topics. As a guide, salaries for roles of this nature are typically around £25,000 FTE, depending on experience and level of responsibility.
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Specialist Casework roles
Delivering in-depth casework, advocacy, and representation for clients with complex needs (including FCA-regulated debt advice, housing, or complex welfare benefits). As a guide, salaries for roles of this nature are typically around £27,488 FTE, depending on experience and level of responsibility.
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Supervisor roles
Overseeing the team's daily work, providing guidance, quality checks, and support to ensure standards and targets are met. As a guide, salaries for roles of this nature are typically around £27,488 FTE, depending on experience and level of responsibility.
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Manager roles
Leading the team or service area, responsible for performance, quality, decision-making, and delivering against strategic objectives. As a guide, salaries for roles of this nature are typically around £31,000 FTE, depending on experience and level of responsibility.
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Roles offer full-time, part-time, flexible, or hybrid working patterns. Full training and development pathways are provided at every level.

What we look for does depend on the role but for all roles we look for:

  • A genuine alignment with our core values: We Care, We Help, We Excel, We Challenge.
  • Strong communication skills and empathy when supporting people in difficult circumstances.
  • A willingness to learn, excellent communication skills, digital skills including experience of case management systems.

How it works:

Registering your interest means we can notify you directly when a suitable vacancy opens up. 

Complete our Form to join our talent community!

Apprenticeships at Citizens Advice LeicesterShire

Whether you're starting your career, returning to the workplace, or looking for a change of direction, an apprenticeship with Citizens Advice LeicesterShire offers a supportive, paid pathway into the advice sector.

Apprenticeships combine structured, accredited learning with hands-on workplace experience. We welcome applications from people at all stages of life and backgrounds.

Apprenticeship pathways we offer/explore include:

  • Advice and Guidance Apprenticeship (Level 3) - ideal for general advice and casework roles.   We do provide our own training  but following completion we can consider formal accreditation.
  • Community Health and Wellbeing Worker Apprenticeship (Level 3) - suited to roles supporting clients navigating complex community services.
  • Customer Service Practitioner Apprenticeship (Level 2/3) - ideal for front-of-house, triage, and advice line roles.
  • Business Administrator Apprenticeship (Level 3) - for individuals interested in operational, administrative, and service support roles.

Interested in an apprenticeship route? Simply indicate your interest in your application and our team will get in touch when a suitable vacancy arises.

Application form 

Why work with us

Meaningful work

Every day, you’ll have the opportunity to make a real impact in the lives of people in your community.

Supportive culture

We create and maintain a collaborative and inclusive work environment where everyone feels valued and respected.

Growth and development

Our people are at the heart of our 5-year strategy. We’re dedicated to investing in your growth and success through ongoing training and development opportunities.

Comprehensive benefits

We offer a competitive package that includes a generous leave entitlement, occupational sick pay, a pension scheme, and an Employee Assistance Program. Learn more about our benefits. >

Work-life balance

We understand the importance of maintaining a healthy work-life balance and offer flexible working arrangements where possible.

“I enjoy working as a Help to Claim adviser because it allows me to make a positive impact on people’s lives every day, even while working remotely. The flexibility to work from anywhere gives me a great work-life balance and the opportunity to manage my time effectively.”
Raman, Help to Claim Adviser

Read more testimonials from our team members. >

Want to learn more about working at Citizens Advice LeicesterShire? Read our Staff Information Pack for detailed information about our organisation, roles, benefits, and application process.

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