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Get Advice in Leicester

How can we help? Search for advice online

Our services will help you where possible over the phone or online and only if we’re unable to help via these channels, will we ask you to make the journey to one of our sites.

Call our free phone line

Call Adviceline 0808 278 7970 if you live in Leicester City.

Adviceline is available 9am to 4.30pm, Monday to Friday. It’s not available on public holidays.

Email us

If your issue is not urgent, you can contact us for advice by email.

Request advice by email >

Advice appointments

Primarily, we offer telephone appointments but if you need to speak to our Advisers face to face or via video, this is possible too. Please contact us by telephone first to discuss your issue – 0808 278 7970.

If you want to drop in

We don’t offer drop-ins in our office unless you’re facing an emergency such as eviction, court action, homelessness, no food/fuel or abuse.

Community advice sessions

If you need to have a face to face appointment but can’t get to our office in Leicester City centre, we have a number of regular advice sessions across Leicester City for pre-booked appointments.

Please contact us by telephone first to discuss your issue – 0808 278 7970.

76 Hartington Rd

Opening times: Mondays, 9am – 4.30pm

26 Marwood Road

Opening times: Tuesdays, 9am – 4.30pm

2 French Rd

Opening times: Wednesdays, 9.30am – 5pm

Where to find us

Here’s our address if you need to get to your pre-booked face to face appoinment:

York House
Granby St

Specialist advice services

As well as general advice on a range of day-to-day issues, we also run specialist advice services for people facing more complex problems.

If you’re making a new claim, you can contact our Help to Claim service for help with the claiming process – from making an application to getting your first payment:


Learn more about the ways our Help to Claim team can help you. >

You can contact our consumer service if you have a consumer issue like broken or faulty goods, or problems with energy, water or post. You can:

The consumer service can advise you and pass complaints to Trading Standards.

Learn more about the ways our consumer service team can help you. >

Pension Wise is a free and impartial government service about the different ways you can take money from your pension. You can:

  • call our helpline, 0800 138 3944, to book an appointment – it’s available 8am – 6.30pm, Monday to Friday
Citizens Advice and Macmillan Cancer Support are working together to provide welfare benefits advice to people affected by cancer. You can:
Learn more about the ways our Macmillan Welfare Benefits Advice team can help you. >

Citizens Advice aand East Midlands Sickle Cell & Thalassaemia Network (EMSTN) are working together to provide advice on a range of social welfare issues. You can: