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Get Advice in Leicester

Our services will help you where possible over the phone or online and only if we are unable to help via these channels will we ask you to make the journey to one of our sites.

Call 0808 2787970 if you live in Leicester City.

Adviceline is available 9am – 4.30pm Monday to Friday. The Adviceline is a free telephone number from landlines and mobiles.

Click here to get advice if you live in Leicestershire.


If your issue is not urgent, you can contact us for advice by email.

Click here for Email Advice

Please ring Adviceline if you are in an emergency situation, e.g. eviction, court action, homelessness, no food or fuel, or abuse – 0808 2787970.

For advice services in Charnwood please contact Citizens Advice Charnwood.

Outreach advice

All of our outreach services are currently being dealt with over the phone.

Advice appointments

Primarily, we offer telephone appointments but if you need to speak to our Advisers face to face, this is possible too. Please contact us by telephone first to discuss your issue – 0808 2787970.

Specialist advice services

As well as general advice on a range of day-to-day issues, we also run specialist advice services for people facing more complex problems.

Help to Claim

0800 144 8 444

Support for people making a new Universal Credit claim.

Macmillan Welfare Benefits

0300 456 8400

Citizens Advice and Macmillan Cancer Support are working together to provide welfare benefits advice to people affected by cancer.

Mesothelioma Advice

0800 169 2409

Benefits advice and compensation support for people with asbestos cancer, delivered in partnership with Mesothelioma UK.

Pension Wise

0800 134 3944

Free and impartial government service about the different ways you can take money from your pension.