Volunteer
Ready to make a difference?
You are welcome to apply if you are able to commit to:
At least 6 months following initial training
Undertaking our online and group training (initial training requires commitment to 7 hours a week for 11 weeks)
Undertake a DBS check if the role requires one (this will be stated in the role profile)
If you wish to volunteer for us it is necessary for you to have good IT skills and access to email and internet as lots of our training is online. You will also need good communication skills – written, verbal and listening.
Why volunteer
Each of our volunteers gets different rewards and satisfaction from our work.
Many enjoy being part of a supportive team. Some enjoy making a difference to the local community, especially for the vulnerable. For others it is about helping people take steps to solve their problems and about gaining experience and the opportunity to move into other roles, for example an adviser.
You will of course get reasonable expenses incurred in relation to your volunteering role with us reimbursed.
There are so many different reasons to volunteer. You can read more about it here.
“There are no negatives to volunteering”.
Lucy told us her children are growing up, needing less of their time, and volunteering has given her a new purpose and her self confidence has been boosted. She said that she finds volunteering for us rewarding and fulfilling through helping people by giving them advice and support.
Lucy explained she enjoys that every client has a different situation and she feels she is intellectually challenged and stimulated by searching and learning about topics such as benefits housing, employment and other interesting subjects on behalf of our clients. Plus, she likes the social interaction with colleagues and meeting and making new friends.
“I am now coming to the near end of my training for the Citizens Advice volunteering and it has been an amazing experience so far. This opportunity so far has allowed me to develop various new skills, confidence and be commercially aware. This would have not been done without the outstanding support from the amazing staff that has enabled me to grow.”
We have interviewed some of our advisers about all the benefits of volunteering with us! Visit our adviser testimonials page to read more.
Current opportunities
Volunteer Training Mentor
Express your interest
If we don’t have a suitable role right now, we’re always keen to connect with passionate individuals who are committed to our purpose and share our values. We’ll keep your information for 12 months and contact you if a relevant opportunity arises.
To express your interest, fill out our application form.
Please read the following information sheet before you apply.
Application process
1. Find your perfect fit
Explore our diverse range of volunteer opportunities and discover a role that aligns with your passions and skills.
2. Apply online
Once you’ve found your ideal match, complete our user-friendly Volunteer Application Form. To help us create an inclusive environment, we also kindly request you fill out our Diversity Monitoring Form. This is one way that helps us to ensure that there is no discrimination in the recruitment process.
3. Let’s chat
After we receive your application, a member of our team will reach out to schedule a chat about your volunteering. This is a chance for us to get to know you better and for you to learn more about the role and our organisation.
4. Recruitment checks
To maintain the highest standards of safety and trust, we complete reference and ID checks for all volunteer positions. Some roles may also require a criminal record check, which we cover at no cost to you.
5. Training and support
Our training program combines weekly, 3-hour online workshops with self-paced e-learning modules.
What you need:
- Reliable internet and a computer meeting our security standards.
The Okta Verify app on your phone (we’ll help you set it up).
A quiet space where you can focus and a webcam/microphone so we can see and hear you.
Check out our full training details here.
6. Welcome to our team
After completing your training, you’ll be warmly welcomed into the Citizens Advice Leicestershire team. A supportive manager will be assigned to you, providing guidance and assistance whenever you need it throughout your volunteer journey.