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Advice in North West Leicestershire

How can we help?

Our commitment to you

We are here to help you find a way forward. Our services are accessible, independent, confidential and impartial. Our Customer Charter sets out what you can expect from us, what we ask of you in return, and how together we can deliver a service that is respectful, effective and fair.

Get instant advice online

The national Citizens Advice website has up-to-date information that can often answer your query straight away, saving you the need to call.

Call our free phone line

Call Adviceline 0808 278 7854 if you live in the County

Adviceline is available 9am to 4.30pm, Monday to Friday. It’s not available on public holidays.

Email us

If your issue is not urgent, you can contact us for advice by email. 

Request Email Advice >

Advice appointments

Primarily, we offer telephone appointments but if you need to speak to our Advisers face to face or via video, this is possible too. Please contact us by telephone first to discuss your issue – 0808 2787854.

If you want to drop in

We don’t offer drop-ins in our offices but we have a number of regular community advice sessions – no appointment is needed.

Pathways Community Cafe
Holy Trinity Church, Kilwardby St, Ashby De La Zouch, LE65 2FR

Opening times: 1st and 3rd Thursday of the month, 9.30am – 12.30pm

North West Leicestershire Customer Centre
Belvoir Road (next to Insomnia Coffee), Coalville, LE67 3PD

Opening times: Fridays, 9.30am – 1pm

Please note, we can usually see a maximum of 5 clients during the drop-in opening hours.

Where to find us

Here’s our address if you need to get to your pre-booked face to face appoinment:

Stenson House
London Rd
Coalville
LE67 3FN

Specialist advice services

As well as general advice on a range of day-to-day issues, we also run specialist advice services for people facing more complex problems.

If you’re having issues with money or debt, you can:

 

If you’re making a new claim, you can contact our Help to Claim service for help with the claiming process – from making an application to getting your first payment:

 

Learn more about the ways our Help to Claim team can help you. >

Our Leicestershire Energy Support Adviser can help you in many ways if you’re struggling to pay your energy bills.

You can contact our consumer service if you have a consumer issue like broken or faulty goods, or problems with energy, water or post. You can:

The consumer service can advise you and pass complaints to Trading Standards.

Learn more about the ways our consumer service team can help you. >

Citizens Advice and Macmillan Cancer Support are working together to provide welfare benefits advice to people affected by cancer. If you or someone close to you has a cancer diagnosis and need support with welfare benefits, ask your Cancer Specialist Nurse to make a referral to our service on your behalf.

Learn more about the ways our Macmillan Welfare Benefits Advice team can help you. >

Pension Wise is a free and impartial government service about the different ways you can take money from your pension. You can:

  • call our helpline, 0800 138 3944, to book an appointment – it’s available 8am – 6.30pm, Monday to Friday
 

Citizens Advice LeicesterShire and East Midlands Sickle Cell & Thalassaemia Network (EMSTN) are working together to provide advice on a range of social welfare issues. You can:

 

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